Wattman Support

Even if your train is out of warranty, you can always count on our experienced technical support.

To be able to use Wattman Support, you need an account that is easy to create on this page.

We offer a Free Basic Support plan that gives you access to our Parts Shop. With our paid Premium Support Plans, you can use our Technical Support in addition to the webshop, and you have access to our Download page where you can view and download manuals, specifications, etc.

You have immediate access after you have completed the order for a Support plan and can easily upgrade later if necessary.

Do you have any questions? Take a look at our Frequently Asked Questions

Create New Account

If you want to create a free Wattman account, then click the button below. Any future purchases and support cases you make while logged into this account (or using the same email address) will automatically be added to your account.

Existing Customer

Already own a Wattman account?  Click the button below and log in using the same email address that you registered with.

Frequently Asked Questions

We do not provide support to customers who do not have an active Support Plan.

Wattman has customers Worldwide and wants to offer the best Support possible.

By working with the Wattman Support Plans, we can effectively help our customers, even if a train is out of warranty or has been bought pre-owned.

Technical Support is included with our Premium Support plans.

For trains that are out of warranty, we have to charge costs for our Support Engineers. We can’t offer unlimited free support and maintain the quality of our support.

If you have purchased a train, we will create a Support Account for you in which you will be offered 12 months of Premium Support free of charge.

If you already have a Premium Support Plan, we will extend it for you by 12 months. If you have a Basic Support Plan, it will be converted to a Premium Support Plan for 12 months.

After the warranty period, you can easily extend the Premium Support Plan.

Have you not yet received a Support Account from us? Please contact your sales representative

We have not set a maximum for the number of trains from one owner that are covered by a premium support contract.

If more than 10 support hours are requested per year, we reserve the right to request an additional support fee.

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